Returns & Exchanges

At Georgian Wine Store, we strive for excellence in every bottle, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of wine, we accept returns on defective products within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your wine shipment.

• 2.
  Provide Documentation

  Attach clear photos of the damaged bottle, the cork, or the incorrect label to help us process your claim quickly.

• 3.
  Await Authorization

  Our cellar team will review your request and provide a return shipping label or instructions for a replacement bottle.

• 4.
  Receive Refund or Exchange

  Once the return is verified, we will issue a full refund to your original payment method or ship a replacement bottle at no extra cost.